Terms and Conditions
What You Need To Know When Booking
Training, home visits and video calls are services offered by Ruff Mutts. These terms and conditions relate to all training and home visits regardless of location.
The term ‘client’ is used in relation to the person who booked the appointment.
The term ‘handler’ is used in relation to the person accompanying the dog in the session.
The term ‘owner’ is used in relation to the legal owner of the dog.
For the purposes of the document we will use the term ‘handler’, which may or may not be the same person as the client and owner.
Rewards Based
We exclusively use rewards-based methods tailored to your dog’s needs. Please advise us if you are against the use of treats, toys, praise or other positive motivators.
Treats
The handler is responsible for providing food rewards; however, we may use our own food rewards also. Please advise any food allergies your dog has.
Responsibility
All dogs are the responsibility of the handler. Ruff Mutts are not liable for any loss or damage suffered by the handler.
Injury or Damage
The handler/client/owner indemnifies Ruff Mutts against any injury, damage or cost caused by the dog towards any property, person or other animal. This is to include, but is not limited to veterinary, medical, legal fees or loss of earnings.
Fear Free
We do not use or promote the use of fear inducing equipment. This includes, but is not limited to, slip leads or tightening training leads, tightening harnesses and e-collars. We reserve the right to cease any session without refund for non-compliance of this.
Children
Children are welcome to join a session when supervised by an appropriate adult with prior approval of Ruff Mutts.
Payment
All fees are payable either in advance by Bank transfer, or by cash or card on the day of your session.
Bank Transfer: Account: 59085530 Sort: 04-14-50 Name: Kate Divers
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A late payment surcharge of £25 will be added to any outstanding balances of more than 14 days. If payment remains outstanding 7 days after this has been implemented outstanding accounts will be referred to small claims court.
Cancellations
Payment remains due for any non-attendance/cancellation within less than 24 hours. Any cancellations should be phoned to 07624 471159 or emailed to Kate@ruffmutts.net with as much notice given as possible.
Host Cancellations
Where we cancel a session due to weather or ill health, where possible we endeavour to give at least 24 hours’ notice and the session will be rolled on. Where necessary a refund will be provided.
When offered an appointment slot, this will be provisionally held for you for 48 hours. Should you fail to accept the appointment (or reply to request an alternative) within that time period then the appointment will be released back to our waiting list.
Additional Fees
Where required, Ruff Mutts may implement additional fees for the hire of any special premises for the purpose of training. In this case, Ruff Mutts will discuss this with the client at the point of booking.
Appointments
Urgent or Overrun
Any sessions that are required as urgent, subject to availability, will receive a £50 out of hours surcharge on top of our usual fees. These sessions usually take place out of our normal working hours.
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Any sessions that run significantly over their allocated time will receive an additional fee of £50 on top of our usual fees.
All fees and surcharges can be found on the services and fees page of the website.
Travel
Where Ruff Mutts are travelling to the handler’s property or agreed location, a detailed address, directions and property description need to be provided. Loss of session time due to misdirection will not be refunded.
Results
Ruff Mutts do not accept any responsibility for lack of results. Effectiveness is dependent on a number of factors including the handler’s participation, consistency and practice in real life.
These terms and conditions are provided on our website and are made available to the handler at the time of booking. By continuing with the booking process, whether payment has or has not been paid, is the agreement that the handler understands and agrees to these terms and conditions and signing is not required.